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Thursday May 14, 2026 1:15pm - 2:30pm EDT
Tech companies and policymakers tout automation in programs like Medicaid, promising accuracy, speed, and reduced administrative burden. But, often, the reality does not match this vision. This session will bring together a panel of advocates and technologists to discuss past pitfalls and how we can learn from them. We will focus on advocacy opportunities to improve these systems, highlighting the role of procurement and contracting in shaping these systems and the rights of Medicaid enrollees.
Speakers
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Emma Weil

Senior Policy Analyst, Upturn
Emma Weil is a Senior Policy Analyst at Upturn. They use their technology background to support advocates challenging computer systems and algorithms that mediate access to social safety net programs, as part of the Benefits Tech Advocacy Hub. Their work at Upturn also includes major... Read More →
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Susan Garcia Nofi

Senior Attorney, TechTonic Justice
Susan Garcia Nofi is a Senior Attorney at TechTonic Justice. She spent most of her career as a frontline legal aid attorney at Vermont Legal Aid, Central West Justice Center (MA) and New Haven Legal Assistance (CT), where she also served as Deputy Director and Executive Director... Read More →
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Shandra Harly

Senior Attorney, National Health Law Program
Shandra Hartly is a Senior Attorney at the National Health Law Program (NHeLP), where she works in NHeLP's Eligibility & Enrollment and Services Practice Areas. At NHeLP, much of Shandra's work focuses on issues surrounding algorithms and automated decision-making systems (ADS), and... Read More →
Thursday May 14, 2026 1:15pm - 2:30pm EDT
Symphony 2

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