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Thursday, May 14
 

10:00am EDT

Rethinking Brief Services Evaluation – A Strategic Approach to Understanding the Impact of Brief Services
Thursday May 14, 2026 10:00am - 11:15am EDT
The Cook County Early Resolution Program is believed to be the nation’s largest sustained program providing brief services to people facing eviction. This session will review prior literature on the assessment of brief services programs and propose an innovative framework and methodology using intake information, attorney assessment of services provided, and post-service survey feedback from clients to assess various measures of effectiveness and impact – and how those measures inform iterative development of program design.
Speakers
NS

Neil Steinkamp

Managing Director, Stout
Neil Steinkamp is a well-recognized expert and consultant on a broad range of strategic, organizational, and financial issues to government, business, court and community leaders. He has 20 years of experience providing transformative change strategies; complex structured and unstructured... Read More →
MM

Melanie MacBride

Chief Grants & Operations Officer, The Chicago Bar Foundation
Melanie MacBride is the Chief Grants & Operations Officer at The Chicago Bar Foundation (CBF), where she oversees and directs the CBF’s grants program and related programs and projects. In addition, she oversees the administrative operations of the CBF, with a lead role in directing... Read More →
Thursday May 14, 2026 10:00am - 11:15am EDT
Mecklenburg 1

1:15pm EDT

(ETHICS) Automating Solutions for the Sh&! You Don’t Want to Do but Must Do to Keep Your License
Thursday May 14, 2026 1:15pm - 2:30pm EDT
This session equips leadership, supervisors and attorneys with tools to conduct an Ethics Audit for client, case, and organization management. Participants will learn how to identify risk areas, strengthen internal systems, and comply with professional responsibility obligations by integrating these solutions into day-to-day legal operations, practice management, and supervision. Focus areas include conflicts, client confidentiality and data security, case acceptance procedures, case file management, attorneys’ fees and time tracking, trust accounts, and insurance considerations.
Speakers
MR

Maggie R. Robb

Chief Legal Office, Empire Justice Center
Maggie R. Robb, Esq., is the Chief Legal Officer of Empire Justice Center where she oversees the legal practice, compliance, human resources and serves as general counsel to the organization. She is also a member in the Civil Rights Practice Group where she primarily focuses on impact... Read More →
MF

Melinda Fithen

Litigation Director, Empire Justice Center
Melinda Fithen is the Litigation Director and a member of the Civil Rights Practice Group at Empire Justice Center. Melinda directs and advances the organization’s mission through impact litigation and provides technical assistance, co-counseling, training and strategic support... Read More →
Thursday May 14, 2026 1:15pm - 2:30pm EDT
Mecklenburg 1

2:45pm EDT

Community Legal Needs Assessments Post-pandemic: Trends & Emerging Needs
Thursday May 14, 2026 2:45pm - 4:00pm EDT
The pandemic has passed but our housing crisis persists. The senior population is growing. The future of public benefits is unsure. Let’s learn about changing needs in legal aid client communities. We’ll review results from five post-pandemic legal needs assessments conducted in rural and urban areas. Then we’ll lead discussion of how to use quantitative and qualitative data to uncover local needs, refine your service priorities, and begin strategic planning for challenges and opportunities ahead.
Speakers
JH

Jeffrey Harvey

CEO, Community Legal Services
Jeff was appointed to the Chief Executive Officer position in April 2020 but is no stranger to leadership or public service.

He graduated from Boston College in 2001 with his BA in Political Science and Theology. After college, Jeff was commissioned as an officer in the US Army where he completed training as a Ranger. While in the Army, Jeff completed his Master’s in Human Development and Leadership... Read More →
SG

Steve Grumm

Consultant, thredpartners
Steve Grumm is a consultant with thredpartners. He is a career-long advocate for improving civil access-to-justice systems and advancing public service in the legal profession. At thredpartners, Steve provides program assessments, strategic planning, and other services to help his... Read More →
avatar for Jen Lee

Jen Lee

Executive Director, Legal Services of North Dakota
Jen Lee has been the Executive Director of Legal Services of North Dakota (LSND) since October 2022, bringing with her over a decade of experience in law, business management, and innovative legal service delivery. Under her leadership, LSND has secured a 100% increase in funding... Read More →
Thursday May 14, 2026 2:45pm - 4:00pm EDT
Mecklenburg 1

4:15pm EDT

State Court Leadership Views on Authorized Justice Workers
Thursday May 14, 2026 4:15pm - 5:30pm EDT
This session will share preliminary findings from a multi-state study of state court leadership perceptions on authorized justice workers. Encouraged by resolutions passed by both the ABA House of Delegates and the Conference of Chief Justices (CCJ)/Conference of State Court Administrators (COSCA) to study and explore community justice worker models in each state, this research project engages both the judiciary and court administrators in jurisdictions that have both already adopted justice worker reforms and states that have not.
Speakers
RS

Rebecca Sandefur

Professor, Sanford School of Social and Family Dynamics, Arizona State University
Dr. Rebecca Sandefur is the Director of the Sanford School of Social and Family Dynamics at Arizona State University and a Faculty Fellow at the American Bar Foundation, where she founded and leads the Access to Justice Research Initiative. In 2018 she was named a MacArthur Fellow... Read More →
EC

Elizabeth Chambliss

Henry Harman Edens Professor of Law and Director, NMRS Center on Professionalism, University of South Carolina Rice School of Law
Elizabeth Chambliss is the Henry Harman Edens Professor of Law and Director of the NMRS Center on Professionalism at the University of South Carolina Rice School of Law. She received her JD and PhD in sociology from the University of Wisconsin. Her scholarship focuses on civil access... Read More →
CC

Cassie Chambers Matthew Burnett

Professor of Law, University of Louisville School of Law
Professor Cassie Chambers Armstrong’s research explores access to justice, rural courts, domestic violence and housing law. She uses empirical methods to study how courts function across geographic regions and areas of law. Professor Armstrong graduated from Harvard Law School... Read More →
AM

Alyx Mark

Professor, Wesleyan University
Thursday May 14, 2026 4:15pm - 5:30pm EDT
Mecklenburg 1
 
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